Terms & Conditions

Welcome to The Pokaran Pottery. By accessing or using www.pokaranpottery.com, including purchases made through WhatsApp, Instagram, or other official sales channels, you agree to be bound by these Terms and Conditions.

1. Definitions

Company, We, Us, and Our refer to The Pokaran Pottery.

User, Customer, You, and Your refer to any person accessing or using the Website.

Products refer to pottery, ceramic products, decorative items, handcrafted articles and related goods offered on the Website.

2. Eligibility

• You are at least 18 years old.
• You have legal capacity to enter into a binding contract.
• Information provided by you is accurate and complete.

3. Product Information

All products sold by The Pokaran Pottery are handcrafted. Variations in color, texture, shape, finish, and size are natural characteristics of handmade products and shall not be considered defects.

Slight imperfections, texture marks, and handmade variations are part of the artisanal process and not considered defects. Product images are for illustrative purposes only.

4. Pricing

All prices are displayed in Indian Rupees (INR) unless otherwise specified. Shipping charges, taxes, and handling fees may apply separately.

• Prices may be modified without prior notice.
• Pricing errors may be corrected.
• Orders may be cancelled due to pricing inaccuracies.

5. Orders

Order acceptance is subject to:

• Product availability
• Successful payment verification
• Verification of customer information
• Prepaid orders unless otherwise agreed in writing
• Orders cannot be cancelled once dispatched
• Customized or made-to-order products are non-cancellable and non-refundable

We reserve the right to refuse or cancel any order at our sole discretion.

6. Intellectual Property

All content on this Website including logos, product designs, photographs, graphics, text, and product descriptions is the exclusive property of The Pokaran Pottery and protected under applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written consent.

7. Prohibited Use

• Use the Website for unlawful purposes.
• Attempt unauthorized access.
• Upload malicious software.
• Interfere with Website operations.
• Copy, scrape, resell, or commercially use Website content without permission.

8. Limitation of Liability

To the maximum extent permitted by law, The Pokaran Pottery shall not be liable for indirect damages, consequential damages, loss of profits, business interruption, or data loss arising from use of the Website or Products.

9. Force Majeure

We shall not be liable for delays or failures caused by events beyond our reasonable control, including:

• Natural disasters
• Pandemics
• Government actions
• Strikes
• Transportation disruptions

10. Governing Law

These Terms shall be governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts located in Jodhpur, Rajasthan, India.

11. Modifications

We reserve the right to amend these Terms at any time. Continued use of the Website constitutes acceptance of revised Terms.

12. Shipping & Damage Policy

Due to the fragile nature of clay and pottery products, customers are advised to inspect packages immediately upon delivery.

Unboxing video is mandatory for any transit damage claim. Claims raised without video proof may not be eligible for replacement or refund.

13. Contact Information

The Pokaran Pottery
Email: support@pokaranpottery.com
Mobile: +91 8107667878
Website: www.pokaranpottery.com